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 Post subject: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 2:29 pm 
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I say yes. I've purchased many Dell desktop and laptop PCs over the years, from XP, Vista, Ubuntu, Server 2003, and even Server 2008. I find the build quality to be above average, the pricepoint to be fair (in many cases), however the customer service still leaves something to be desired, for non-business grade users.

Discuss? How has your experience compared?

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 2:34 pm 
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Goods = Great.
Service = Oh god kill me now.

Cas's PC is a Dell and it works fine. Even got some free bits with it too. But having read some stories about the customer service, I'm glad I haven't had to go down that route.

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 4:57 pm 
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I got one in 2003. It wasn't too bad, but it wasn't too good either. Build quality was crap. It felt cheap and was all plastic. Some plastic details didn't fit properly and weren't fastened properly either. The graphics card was mounted so that the fan was blocked by another card, and subsequently died. Twice, before I realized the error and moved it.. Otherwise, it worked fine. It was an average pc with semi crappy build quality to me. Service was pretty good.

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 5:17 pm 
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Ive had no problems with dell other than the fact that they send 95% of customer support calls to fucking india.

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 5:19 pm 
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did you know that go_nosis worked for Dell support (dunno if he still does)?

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 6:30 pm 
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i got my laptop from dell, started out fine, but when things started breaking (hard drive crashed for no reason, disc drive failed) i had to spend hours on the phone with India, just to get refurbished parts. the refurbished hard drive is fine, but the disc drive is loud as hell when it's used. damn you dell and your refurbished parts. though they build nice computers, the costumer support is annoying (i had to have the guy repeat himself half the time when i needed to get my hard drive replaced)

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 6:40 pm 
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I'll have to say, Yes.

Great PC, good price, and within my experience, awesome customer service, my monitor broke, they replaced it even though the warranty had expired.

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 9:15 pm 
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is there such a thing as a good PC manufacturer? There's good product, good prices, and good service. Pick 2. That's how most PC manufacturers work.

Speaking of laptops, I'd say their high end stuff is good, but their everyday laptops are pretty poor quality.

My vote goes to no. Of course, that would be my answer for any PC manufacturer.

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 9:18 pm 
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So rate them comparatively

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 9:50 pm 
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They're pretty good. Price is great if you catch them on sale =o.

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 9:51 pm 
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fanboy19 wrote:
is there such a thing as a good PC manufacturer? There's good product, good prices, and good service. Pick 2. That's how most PC manufacturers work.

But if I think Apple makes good products and offer good service, and they offer that at a reasonable price? If you feel as though you're paying for superior build quality and an entirety that you can't get anywhere else.. isn't that a good price then? I mean, I can get a machine with the same specs for half the price somewhere else, but it won't be anywhere near as good in terms of build quality or design.

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 10:08 pm 
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You could learn to build it yourself. And it will smell like fresh baked cookies because it's homemade...

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 10:10 pm 
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NeverDie wrote:
You could learn to build it yourself.

Yeah, it's about this hard:

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 10:14 pm 
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mmmmmmk

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 Post subject: Re: Is Dell a good PC Manufacturer?
PostPosted: Mon Nov 10, 2008 10:18 pm 
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Se[BBB]e wrote:
fanboy19 wrote:
is there such a thing as a good PC manufacturer? There's good product, good prices, and good service. Pick 2. That's how most PC manufacturers work.

But if I think Apple makes good products and offer good service, and they offer that at a reasonable price? If you feel as though you're paying for superior build quality and an entirety that you can't get anywhere else.. isn't that a good price then? I mean, I can get a machine with the same specs for half the price somewhere else, but it won't be anywhere near as good in terms of build quality or design.

paying more is paying more no matter how you rationalize it.

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